The company ELVAC has implemented the assisted remote support AR solution based on the technology of the TeamViewer FrontLine xAssist using RealWear Navigator 500 smart glasses.
Get rid of printed manuals, show instructions directly onto the device and free technicians’ hands for work.
Standardize each step, reduce the error rate and stop dealing with rewriting the protocols manually.
Assisted Remote Support
Show the instructions to the service workers directly through smart glasses or on smart phones or tablets. Extended reality will take them through their tasks step by step and provide them with all the manuals. They can also contact the operators, who can see the same on their screens.
You can use assisted remote support during the service visits and revisions.
Easy Work Process Guide-Through
Replace printed manuals with extended reality. Smart glasses, tablets or smart phones will show the technicians the lists of tasks directly at the serviced device. Using the glasses will free their hands for work.
The processes are linked to a digital twin of the device and can easily be updated.
Unification of Audits, Revisions and Certification
Perform accurate and standardized device audits, diagnostics and revisions. Show the checklist of tasks to the technicians through smart glasses directly on the device. Voice commands, gestures and buttons will take them through every step.
The technicians enter the data and text evaluations by voice and create photo documentations. They do not have to fill in the logs manually.
Instant Access to Documentation
Refer to the technical manuals, drawings and other documents needed for work without having them printed. The workers can see everything through the smart glasses and have their hands free for work.
Reading the QR code on the device or identifying it using computer vision enables them to have only the relevant parts of the documentation displayed.
After-Sales Customer Support
Once your customers buy the products, give them access to the documentation, service system and remote support. They just point their smart glasses, tablets or smart phones at the product or read the QR code and see the service guide on the display.
They can also file the service tickets without calling anybody or searching for information, and see the spare part availability or get in touch with a dispatcher.
What we use
The technologies we most often use for service and maintenance
Who we have helped to deploy XR technologies
Creating the Kofola virtual company premises where people come together in business meetings, in a 3D gallery about Kofola history or in a resting area.
Kofola Československo s.r.o.
The visualization of an air-conditioning system for training new service personnel and the use of a digital twin in virtual reality for marketing purposes.
“Homo Cyberneticus”, a VR educational project for teaching cyber security at schools.
The visualization of a closed functional water treatment system in virtual reality. A water treatment plant cannot be opened while in operation to present the water treatment process to the customers.
The company ELVAC has implemented the AR solution for for work procedures and manuals based on the technology of the TeamViewer FrontLine xMake using RealWear Navigator 500 smart glasses.
Preparing the XR study for the pilot XR projects ready for implementation and the visualization of warehouse construction.
Montáže Brož s.r.o.
The company ELVAC has implemented the AR warehouse solution for Vision Picking based on the technology of the TeamViewer FrontLine xPick using RealWear smart glasses.
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Still hesitating if you can make use of XR technologies in your company?
Why not ask us without obligation and we will quickly evaluate it for you. We are the consultants that look at extended reality with a strict business perspective.